Last answered:

12 Jul 2021

Posted on:

08 Jul 2021

0

Video Error Video_cloud_Err_Video_Retrieve_Failure

I get the following error, while trying to play the video: Video Error: Video_cloud_Err_Video_Retrieve_Failure. please advice. Thanks!!

3 answers ( 0 marked as helpful)
Instructor
Posted on:

09 Jul 2021

0

Hi Maria,

That's strange - the videos plays ok on my end. Can you please take a screenshot and share it here? It would help us investigate better. Thanks!!
We've recently updated our video player and this might be the cause for the issue.
Best,
Ned

Posted on:

12 Jul 2021

0

Hi Ned,

So i tried again, and now it plays! sorry for the confusion and thanks for the quick responds

Instructor
Posted on:

12 Jul 2021

0

Absolutely! No worries. Thanks for confirming!

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