The Playback API request failed for an unknown reason
inFP&A: Building a Company's Budget/What Does the Course Cover
Hello 365 team,
Non of the videos are playing. I've tried different browsers and different devices but still get this message:
"The Playback API request failed for an unknown reason."
I've tried watching the other course videos as well but they are not playing either.
Please help, so we can take advantage of the free weekend.
Thanks
Apologies for the issue you are experiencing. I'm forwarding this to our dev team.
Best,
Ned
Hey Jonathan,
Thank you for reaching out!
In order to help you with troubleshooting this issue, do you mind providing us with a couple of more details about the problem you have came across? Here's what would help:
1. Have you installed any browser extensions that could prevent you from watching video lessons. Such browser extensions are "Privacy Badger" and "Hoxx Privacy VPN" for example. Do you use VPN?
2. Have you tried using another browser?
3. Have you checked your internet connection? In some cases poor internet connection may cause such an issue.
4. Can you please provide a screenshot? Before providing us with a screenshot, please make sure to open the console in your browser and to take the screenshot after that. In order to open your console, press the "Ctrl" + "Shift" + "C" buttons. After that a new tab will appear from where you will have to select the "Console" section. After that please make sure to take the screenshot, by clicking the buttons "Win" + "PrtScr" and make sure that both your console and the video player are visible in the picture!
Hope this helps!
We will be waiting for your reply.
Best regards,
The 365 Team