Last answered:

14 Jan 2026

Posted on:

03 Nov 2024

0

Resolved: Could not download the video

It is my fifth time today and i cannot play the video my internet is good abd the video is unplayable, and every time it gives me these words.
3 answers ( 1 marked as helpful)
Instructor
Posted on:

04 Nov 2024

0
Hi Ahmed!
Thank you for letting us know! We checked the video player on our end, and it seems to be working fine. Could you please try again and, if the issue persists, share a screenshot of the message you're seeing? This will help us identify any specific problems and assist you further.
Best,
Ivan
Posted on:

09 Jan 2026

0
I have been struggling with the same issue, and it seems to be appearing from 5:04 PM GMT until 10:00 PM GMT, then resolving itself all of a sudden. My internet connection is working fine, and I do not know what exactly is causing the issue  
Instructor
Posted on:

14 Jan 2026

0

Hi Abdelwahab!
Thanks for reaching out!
Does this issue appear every day? Can you check again?
Thank you.
Best,

Ivan

Submit an answer