Last answered:

09 Feb 2024

Posted on:

08 Feb 2024


Amount debited but didn't get any subscription

I tried to get  your monthly subscription plan of 19 dollar with the same email address. For that I paid the requisite amount and the amount is also debited from my account but I didn't get any payment confirmation from your side and even on the website there is no information in the billing section regarding the payment. 

Why I didn't get any subscription after the payment already debited? Either refund the amount or give me the subscription so that I can start my course. 

This is very frustrating for me as a student and I didn't expect this kind of response from your end. Even I tried to reach customer care number after giving so many options they automatically cut the call. What kind of support is this??? Which is not recieving any complains by the customer. 

Please resolve this ASAP. 

2 answers ( 0 marked as helpful)
Posted on:

09 Feb 2024


Hello Jigyasa, 

Thanks for reaching out! 

We apologize for the inconveniece! 

In order to help you further without having to share any personal information, I kindly ask that you send us an email regarding your concen at and our support team will be happy to assist.

Please note, that our customer support specialists are only avaiilable via email.

We do not have customer support via phone. 

Thank you!


The 365 Team 

Posted on:

09 Feb 2024


I have already mailed regarding the same issue on the same mail I'd but haven't got any response from your end and it's been more than 24 hours. When will I get my subscriprion to start my my course? Why is this issue arising? Don't you think that this will frustate a lot of students and may be they don't opt for your website again? 

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